Frequently Asked Questions
Everything you need to know about choosing and installing the perfect carpet underlay.
How do I choose the right thickness of underlay for my room?
The ideal thickness depends on your carpet type and foot traffic. For high-traffic areas like hallways, a denser 9mm to 11mm underlay is recommended, while luxury areas like bedrooms benefit from softer 12mm options.
Do you offer next-day delivery on all orders?
Yes, we offer next-day delivery across most of the UK for orders placed before 2:00 PM Monday through Thursday. Shipping costs are calculated at checkout based on the weight and volume of your order.
Can I return unused rolls of underlay?
We accept returns of full, unopened rolls within 30 days of purchase. Please ensure the packaging remains intact to qualify for a full refund, excluding original delivery charges.
Is your underlay compatible with underfloor heating systems?
We stock a specific range of low-tog underlays designed specifically for underfloor heating. These allow heat to transfer efficiently into the room while still providing comfort and support.
What are the benefits of using a high-quality underlay?
A premium underlay can extend the life of your carpet by up to 50%, improves thermal insulation to reduce energy bills, and provides significant sound reduction between floors.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.